IMPORTANT INFORMATION BEFORE RESERVING

Please review the following guidelines before making your reservation:

1. Weather Considerations: Orders may be canceled on the same day due to rain or high winds. We prioritize safety and will inform you promptly if we need to cancel your order.
2. Venue Approval: Ensure that parks or venues allow rental equipment before confirming your reservation. We do not provide refunds if your event is shut down by park authorities after delivery. A $100 fee applies if we need to return before the scheduled pickup time.
3. Space Requirements: Measure the setup area before our arrival to ensure adequate space. Allow at least 2 feet of clearance around tents and ensure there are no overhead obstructions.
4. Cleaning and Return: Rental equipment must be returned in the same condition it was received. Excessive dirt may incur a cleaning fee. Please remove all decorations before our scheduled pickup to avoid delays.
5. Equipment Use Guidelines:

• Do not attach anything to the equipment by puncturing or drilling.
• Tents and inflatables cannot be relocated once installed.
• Wipe down equipment if it becomes dirty during use.

1. Damage Responsibility: Customers are responsible for any damage or loss of rental items.
2. Table and Chair Use:

• Avoid placing items over 150°F directly on plastic tables or chairs.
• Use a cutting board to prevent damage when cutting on tables.

1. Delivery Challenges: Inform us of any challenges in carrying or transporting equipment such as stairs, elevators, or long distances over 100ft.
2. Reporting Defects: Notify us within 2 hours if any equipment is defective or damaged for timely replacement or refund arrangements.
3. Additional Trips: Requests for additional trips related to an order may incur an additional fee.
4. Payment Terms: Payment must be received upon delivery or beforehand to confirm your reservation.
5. Cancellation Policy:

• Within 1 calendar day of delivery or will call: 80% of total order
• Within 2 calendar days of delivery or will call: 75% of total order
• Within 3-5 calendar days of delivery or will call: 50% of total order

1. Minimum Order Requirement: A minimum of $50 is required for all orders.
2. Identification Requirement: A valid California local ID or driver's license is mandatory upon delivery.
3. Deposit Requirement: A 20% deposit or $40 (whichever is greater) is required upon reservation. Please note that the deposit is non-refundable.

Please ensure you understand and agree to these guidelines before proceeding with your reservation. We look forward to assisting you with your event needs!